Terms of use

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Coco in the Country’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Coco in the Country’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Drying Barn, South Farm, Greenfield Lane, Hackthorn, Lincolnshire, LN2 3PW. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms of service

These terms of service will apply to the purchase of services and goods made by Coco in the Country. This store is owned by Lucie Reed and Kim Borrill trading as Coco in the Country. We are based in Lincolnshire from our studio at The Drying Barn, South Farm, Greenfield Lane, Hackthorn, Lincolnshire, LN2 3PW.

By ordering any goods from us you agree to be bound by the Terms of Service.

Product

Our products are sold as one off items on the website, these are individually hand crafted items and therefore there will not be two of the same. We endeavour to show all our products true to life. Please ensure that you have checked all measurements given as not all photographs show items as true to scale. Although we try to reproduce colours as accurately as possible there may be some differences from computer screens, please be aware of this when ordering.

If you have any specific questions about an item, please email us and we will do are best to answer any questions that you have.

Ordering

When you place an order with us you will receive an email confirmation to let you know we have received your order. A contract will be formed for the goods only when you receive an order confirmation from us.

You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any errors or inaccuracies in the order placed by you.

Please keep your email for reference in case there is any issues with your order.

In the unfortunate case of an error on the website, we will contact you to try and resolve the issue but we reserve the right to correct any errors and inaccuracies, update information or cancel orders where necessary.

Pricing

All our prices are in GBP (£)

Prices for our goods are subject to change without notice. Our goods are bespoke and therefore prices may vary from product to product based on amount of components and time to create them.

Payments

We accept payments from all major credit and debit cards, and payments via Paypal. Card payments are processed securely through payment portal Stripe.

Payment will be debited from your account prior to the order being dispatched to you. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. In the event the card is refused, we will not accept the order. In this case we will not be liable for delay or non delivery.

We do not have any access to the data that is transferred in connection with your order.

Delivery

We ship to the UK only. All orders are sent via Royal Mail 1st Class Signed & Tracked. Please note all stated shipping times are approximate. Once the item is dispatched & the tracking information is provided through Royal Mail, the customer is responsible for re-arranging any missed deliveries via Royal Mail.